o:964 Razvoj modela za integrisano upravljanje lučkim uslugama sa aspekta kvaliteta, zaštite životne sredine i bezbednosti The development of a model for integrated management of port services from the aspect of quality, environmental protection and safety : doctoral dissertation sr Osnovni cilj doktorske disertacije jeste da se pomoću savremenih naučnih metoda i pristupa razvije model sa kojim se definiše novi model integracije u sistemy upravljanja, utvrđivanjem potrebnih praktičnih pojmova realnih sistema koji najčešće funkcionišu u pomorskoj praksi u oblasti integrisanih sistema menadžmenta (IMS) sa aspekta sigurnosti i bezbjednosti plovila i luka. Predmet istraživanja su pomorske, a posebno lučke usluge, kroz definisanje internih i eksternih prednosti uvođenjem integrisanih sistema menadžmenta. Istraživanje će se realizovati kroz teorijska i primjenjena istraživanja na analizi studije slučajeva na primjeru kompanije Luke Kotor AD. Predmet rada je integrisano upravljanje lučkim uslugama. Polaz je analiza postojećeg stanja i odvijanja procesa prije i poslije uplovljavanja broda u luku. Kao reprezent je izabrana Luka Kotor zbog veće složenosti, značenja za nacionalnu privredu Crne Gore i pristupa podacima. Drugi aspekt problema istraživanja je problem integracije različitih sistema menadžmenta u okviru postojeće poslovne strategije. Primenom Hoshin Kanri pristupa, definisana je strategija koja se transformisala u strategiju IMS-a, iz koje će se definisati ključni procesi i zahtevi za unapređenje istih. Treći aspekt analize problema istraživanja odnosi se na ključne procese, za koje je izrađena metrika IMS-a i isti povezati sa poslovnim performansama. Četvrti aspekt problema istraživanja je problem unapređenja i odnosi se na održivost luke i lučkih usluga u turbulentnom poslovnom okruženju, posmatrano iz ugla primjene strategije IMS-a. Peti aspekt problema istraživanja odnosi se na simulacioni model, u čijem parametarskom dijelu su pridruženi različiti skupovi i vrijednosti parametara. U deklarativnom dijelu modela definisana je statička struktura koja je dala optimalne vrijednosti rezultata simulacionog modela. The main objective of this research is development of a model by using modern scientific methods and approaches, that defines a new model of integration into the system management, by determing the requisite practical terms of real systems usually operate in maritime practice in the field of integrated management systems (IMS) from the aspect of safety and security of vessels and ports. The subject of investigation are maritime, and especially port services, through defining of the internal and external advantages, by introduction integrated systems of management. The research will be implemented through theoretical and applied research of the analysis of case studies on the example of the company Port of Kotor H. Co. The work subject is integrated management of port services. The starting point is analysis of the current state and flow of the process before and after the entering of the ship in the port. The Port of Kotor is chosen as a representative port because of the complexity, the importance for the national economy of Montenegro and the data access. Another aspect of the research is the problem of integration of different management systems within the existing business strategy. By applying the Hoshin Kanri approach, it is defined a strategy that is transformed in the the strategy of IMS, which will be used to determine the key processes and requirements for the improvement. The third aspect of the analysis of treated problem refers to the key processes, for which is made IMS metrics and which are linked with business performances. The fourth aspect of the treated problem is the problem of improvement and refers to the port sustainability and port services within the turbulent bussiness environment, from the viewpoint of the application the IMS strategy. The fifth aspect of the treated problem refers to the simulation model, in which parameter part are assigned different sets of parameters and values of parameters. In the declarative part of the model the static structure is defined which gave the optimal values of the results of the simulation model. ID=524541077 ; D-3146 91552101 5752 91552100 524541077 2018-04-25T12:57:18.053Z 45 no 46 mentor Pavle, 1969- Popović 2017 63 mentor Slavko, 1952- Arsovski 2017 63 član komisije Zdravko, 1958- Krivokapić 2017 63 član komisije Aleksandar, 1974- Vujović 2017 63 član komisije Danijela, 1967- Tadić 2017 63 član komisije Jovan. 1962- Filipović 2017 63 član komisije Miladin, 1971- Stefanović 2017 XXVII, 356 listova 14546241 http://phaidrabg.bg.ac.rs/o:964 no yes 6 2018-04-25T12:57:18.320Z 70 unapređenje, KPI, upravljanje poslovnim performansama,metrika procesa, ključni indikatori performansi, fazi skupovi, simulacionimodeli improvement, KPI, management of business performances, metrics of theprocesses, key performance indicators, fuzzy sets, simulation models 005.6:676.615.071]:004.94(043.3) Luke - Rukoviđenje ; Luke - Zaštita životne sredine 1738 2017